Virtual Hold Technology Achieves Record Growth
Akron, OH - August 28, 2007 - Virtual Hold Technology®, LLC (VHT), the leading developer of
virtual queuing solutions, announced that the company has achieved record growth in both revenue
and employment.
VHT has tripled its revenue and doubled the number of employees during the last three years,
according to Greg Garvey, company chairman. The added revenue has enabled the company to
increase its office space three-fold in Akron, Ohio, and to open two additional international offices to
serve a growing, international client base: one in the United Kingdom and one in Australia.
"Customer satisfaction and improving the customer experience have become ‘front-and-center’
issues for CEOs around the world," said Mark Williams, President of VHT. "Our solution, which
reduces the amount of time a customer spends on hold and therefore improves their overall
experience with a company, has been proven in the most demanding call centers around the world
as a dependable, cost-effective solution for boosting customer satisfaction levels."
Garvey said the growth of the Internet and e-mail-based customer service tools has fed demand for
his company’s solution. "While a large number of companies are turning to online help centers,
many customers still don’t feel comfortable using that solution; they feel it’s important to reach a live
person for assistance," he explained. "So call volume continues to grow, even in an Internet
economy, which means sophisticated contact centers must employ our type of advanced queue
management software to efficiently serve their customers."
VHT has steadily expanded its product offering and sales infrastructure since the company was
founded more than ten years ago. Garvey noted that today, its customers include a who’s who of
Fortune 500 leaders in industries that depend on positive customer experiences as their own
strategies for growth.
About Virtual Hold Technology
Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune
1000 clients. Since its inception in 1995, VHT’s patented award-winning virtual queuing technology
has provided return call solutions focused on enhancing the customer experience for financial
services, energy utility, insurance, telecommunications, cable, wireless and retail corporations such
as IBM, Bank of America, T-Mobile, Amerigroup, AT&T, Banco Popular, Verizon, Pacific Gas and
Electric Company, Time Warner Cable, Ticketmaster, and AVON. To learn how Virtual Hold virtual
queuing solutions can help increase customer satisfaction and reduce contact center costs, visit
www.virtualhold.com
or call 877-886-8187.
Press Release retrieved from Virtualhold.com
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